Using webmail
The great advantage of webmail is that you can check your email anywhere, anytime. All you need is access to the Internet, the web address and your login and password.
There is a limit to how much email can be stored on the server (or in your webmail) so you will either need to heartlessly delete emails you no longer require - OR - if you are sentimental or need to keep emails for legal purposes you will need to download your email to your computer. To do this you will need to set up your account using an email client (software such as Outlook, Outlook Express, Eudora, etc).
You should replace the details used in this example with your own account information that you were provided when your account was first set up.
| Email Domain | doe.com |
| Email Address | john@doe.com |
User Name /
User Account /
Mailbox
| j_doe |
| Password | bApp412e |
Step by step instructions
- Open your web browser (eg. Mozilla, Internet Explorer, Netscape, Opera, etc)
- Go to http://webmail. + domain (eg. http://webmail.doe.com).
- Enter your account name (username/mailbox) and your password. When you are using webmail you ONLY need to enter your account name (eg. j_doe). Remember, your password is case-sensitive which means that it must be entered exactly as is is provided to you.
If you do not want to have to remember your password everytime you open your email you can tick the 'remember me' box - you should only do this when you are using your own computer to check your mail. You should never tick the 'remember me' box if you are using a public computer (eg. a computer at a library, friends place or Internet cafe).
Use the ENTER key or the Login Button to submit your login and password and access your email.
- When you first login you will be taken to a welcome screen that will show you the status of your email account (how much space you have, how much space you've used how many messages you have, etc). On the right or left, you will have a menu bar that gives you quick access to different parts of your web mail (eg. your inbox, your account options/preferences, help, etc).
- It's a good idea to change your password when you first login to your email account. You can do this by selecting the 'options' item from the menu and then selecting the password link from the options page.
On the 'change password' screen you will need to enter your current password and then your new password. You will then need to enter your new password a second time, just to make sure you have typed it properly.
Think of a cryptic question to which only you will be likely to know the answer to and enter the question in the new password question field and the answer in the new password answer - this will enable you to reset your password should you forget it in the future.
When you have entered your new password use the Save button to save your changes. Once you have done this you will need to use your new password to access your email.
- The rest is pretty straight forward...
- To check your inbox - select 'Inbox' from the menu.
- To create and send a new email message select 'Compose' from the menu.
- To get help on using your web mail select 'Help' from the menu
- If you want to look at the contents of your sent items or want to create new folders select 'Folders' from the menu.
- To find an email message select 'Search' from the menu'.
- To add or change contact details in your address book, select 'Contacts' from the menu.
- To logout of your webmail (so noone else can come along and read your email) select 'Logout' from the menu.
Checking your old account during the transition phase
When you first change over from the old email service to the new service some of your emails may still be going to the old location. You can collect these via your webmail by setting up your old account as an external email service.
To do this:
- Log on to your webmail
- Select 'options' from the menu
- Select 'check external mail' link from main options page
- Select the 'add pop account' button
- Enter the POP Server Hostname as: neptune.autom-8.com
- Leave POP Server Port as: 110
- Enter your OLD account name in the 'pop account username field' (Note: this may be the same as the password you are currently using but is likely to be different)
- In the POP Account password field enter the password you used for your OLD account (Note: this may be the same as the password you are currently using but is likely to be different).
- Un-tick the 'leave mail on pop server'
- Un-tick the 'retrieve new messages only'
- Use the Save button to save your account set-up
- Check your external email (old account) using the 'check' link or using the 'external mail' link that appears above your inbox.
Please Note: That email should not go to your old account after a week and you can delete the account by going back into the 'check external mail' link and clicking on the trash can icon next to the account.
